FAQs

What is Disney’s Mickey & Friends x CAMP?
Behind CAMP’s Magic Door is a Counselor-led theatrical experience where families can climb, slide, bounce, dance, and play in the world of Disney’s Mickey & Friends!

How does it work?
Like all CAMP experiences, you pass through the Magic Door into an immersive themed experience filled with play and fun!

Will there be live characters?
You’ll see and interact with your favorite characters through animation on video screens within the experience!

What ages will enjoy Disney’s Mickey & Friends x CAMP most?
We designed this experience for kids ages 2-8 and their grown-ups! (Seriously, adults — put down those phones and go down a slide!)

How many participants will there be in each time slot group?
Up to 22

Is parental supervision required? Can children attend without an adult?
All activities at CAMP are designed to be enjoyed by the whole family, and caregivers are responsible for their children during their entire visit – no drop-offs allowed. This is to ensure safety, which is our top priority!

Do you offer birthday parties or private events?
Absolutely! Visit https://camp.com/celebrate to learn more about birthday parties, corporate events, and more!

Do I have to make a reservation or can I buy tickets at the door?
You can buy your tickets in person at CAMP, but our ticketed experiences frequently sell out! To be safe, we recommend buying tickets online in advance!

Do I have to buy a ticket if I am not participating?
Everyone age 2 and up who enters the experience must have a ticket.

Can I add tickets to my reservation?
While we can't add a ticket to an existing reservation, we encourage you to purchase additional tickets if tickets are available.

What if I have a large group or party?
CAMP currently does not offer group discounts, however, we do offer party packages. For more info on CAMP Celebrations, visit camp.com/celebrate.

What if I’m late? Can I still enter the experience?

If you arrive late, we will do our best to get you in as quickly as possible. However, there may be a prolonged wait and admittance is not guaranteed. Guests who arrive on time will be let in first, followed by any latecomers already in our queue. We strongly advise arriving 10-15 minutes early and choosing a time that suits you and your family.

If we are sold out or have no available showtimes, we can still admit you up to 5 minutes after your entry time, though you may not experience the full length of the show.

If someone cannot make it, can I get reimbursed for the unused ticket?

We do not provide refunds or reschedule unused tickets.

If someone is unable to attend, please click the “Your Reservation”link in your ticket email, then tap “Modify Reservation” to reschedule your visit up to 2 hours before showtime for an additional fee.

Can I reschedule or change my ticket?

If you need to reschedule or change your reservation, please click the “Your Reservation” link in your ticket email, then tap “Modify Reservation” at least 2 hours before showtime and you will be able modify your tickets for an additional fee. Please note that tickets must be available at the desired time in order to reschedule.

CAMP will not be able to honor reschedule requests made less than 2 hours before showtime.

Can I cancel my ticket and get a refund?

Tickets are non-refundable. However, tickets can be rescheduled up to 2 hours before showtime. Please click the “Your Reservation” link in your ticket email, then tap “Modify Reservation” to reschedule your tickets for an additional fee.

Is the experience wheelchair accessible?

Yes

Is there stroller parking or is the Disney experience accessible by stroller?

Stroller check is available on-site, but capacity is limited. We do not recommend strollers in the experience.

Will there be any loud or flashing lights in the experience?

Yes, the experience contains flashing lights and sounds.

My child has sensory sensitivities or autism. How can you accommodate their needs?

CAMP is happy to offer headphones and sunglasses for light and sound sensitivities. For additional sensory issues, please email hi@camp.com where we will do our best to accommodate.