FAQs

What is Disney Encanto x CAMP?
Behind CAMP’s Magic Door is a one-of-a-kind theatrical experience where families can climb, slide, bounce, sing, and dance in the world of Disney Encanto.

How does it work?
Like all CAMP experiences, you pass through the Magic Door into an immersive themed experience filled with play and fun!

How long will it stay at CAMP 5th Ave?
Like all CAMP experiences, Disney Encanto will head to one of our other locations soon. NYC families will enjoy this experience through Oct 14th, 2023.

What ages will enjoy Disney Encanto x CAMP the most?
We designed this experience for kids ages 2+ and their whole families, but it’s best for ages 3 to 8.

How many people will be in Casita?
Casita holds 100 people at a time, with groups of 25 entering every 15 minutes.

Will there be characters from the movie in this experience?

While you'll hear dialogue recorded by the Disney Encanto cast specially for this experience and interact with costumed cast members playing townspeople living in the Encanto, there will not be cast members playing characters from the movie during the experience.

Do you offer birthday parties or private events?
Absolutely! Visit https://camp.com/celebrate to learn more about birthday parties, corporate events, and more!

Do I have to make a reservation, or can I buy tickets at the door?
You can buy tickets in person at CAMP, but our ticketed experiences frequently sell out. We encourage buying tickets online to ensure availability.

Do I have to buy a ticket if I am not participating?
Everyone age 2 and up who enters the experience must have a ticket.

Can I add tickets to my reservation?
While we can't add a ticket to an existing reservation, we encourage you to purchase additional tickets if tickets are available.

What if I have a large group or party?
CAMP currently does not offer group discounts, however, we do offer party packages. For more info on CAMP Celebrations, visit camp.com/celebrate.

What if I’m late? Can I still enter the experience?
If you arrive late, we will do our best to get you in as quickly as possible. However, there may be a prolonged wait and admittance is not guaranteed. Guests who arrive on time will be let in first, followed by any latecomers already in our queue. We strongly advise arriving 10-15 minutes early and choosing a time that suits you and your family.

If we are sold out or have no available showtimes, we can still admit you up to 5 minutes after your entry time, though you may not experience the full length of the show.

If someone cannot make it, can I get reimbursed for the unused ticket?
We do not provide refunds or reschedule unused tickets.

If someone is unable to attend, please click the “Your Reservation”link in your ticket email, then tap “Modify Reservation” to reschedule your visit up to 2 hours before showtime for an additional fee.

Can I reschedule or change my ticket?

If you need to reschedule or change your reservation, please click the “Your Reservation” link in your ticket email, then tap “Modify Reservation” at least 2 hours before showtime and you will be able modify your tickets for an additional fee. Please note that tickets must be available at the desired time in order to reschedule.

CAMP will not be able to honor reschedule requests made less than 2 hours before showtime.

Can I cancel my ticket and get a refund?

Tickets are non-refundable. However, tickets can be rescheduled up to 2 hours before showtime. Please click the “Your Reservation” link in your ticket email, then tap “Modify Reservation” to reschedule your tickets for an additional fee.

Is the experience wheelchair accessible?
Yes

Is there stroller parking, or is the Disney experience accessible by stroller?
Stroller check is available on-site with limited capacity. We do not recommend strollers in the experience.

Will there be any loud or flashing lights in the experience?
Yes, the experience contains flashing lights and sounds.

My child has sensory sensitivities or autism. How can you accommodate their needs?
CAMP is happy to offer headphones and sunglasses for light and sound sensitivities. For additional sensory issues, please email hi@camp.com where we will do our best to accommodate.