What if I’m late?

If you arrive more than 5 minutes late, we will do our best to get your group in as as quickly as possible. However, there may be a prolonged wait, and your reservation is not guaranteed. Guests who arrive on time will be prioritized, followed by any walk-ins ready for their holiday adventure. We strongly advise arriving 10-15 minutes early and choosing a time that suits you and your family.

Can I reschedule or change my appointment?

If you need to reschedule or change your reservation, please use the link in your ticket confirmation email at least 2 hours before your appointment.

Anything else I need to know?

Your holiday adventure will take place in our CAMPitheatre or Party Room and does not grant your family access to an immersive CAMP experience behind the Magic Door. Please check in with a Counselor upon arrival!

Your ticket includes a digital copy of your photo with Santa! You can expect to receive your photo 24-48 hours after your experience.

Santa’s Magical Meet & Greet