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Ticketing and Scheduling

Do I have to buy a ticket for experiences?

While not all experiences at CAMP require a ticket, many of our in-store experiences, events, and classes do. CAMP stores offer a range of awesome activities for families, including timed-entry immersive experiences, daily activities, and special events. Check our homepage to find out what’s happening at CAMP stores near you.

Can I reschedule or change my ticket?

If you need to reschedule or change your reservation, please click the “Your Reservation” link in your ticket email, then tap “Modify Reservation” at least 2 hours before showtime and you will be able modify your tickets for an additional fee. Please note that tickets must be available at the desired time in order to reschedule. 

CAMP will not be able to honor reschedule requests made less than 2 hours before showtime.

Can I cancel my ticket and get a refund?

Tickets are non-refundable. However, tickets can be rescheduled up to 2 hours before showtime. Please click the “Your Reservation” link in your ticket email, then tap “Modify Reservation” to reschedule your tickets for an additional fee.

If someone cannot make it, can I get reimbursed for the unused ticket?

We do not provide refunds or reschedule unused tickets.

If someone is unable to attend, please click the “Your Reservation”link in your ticket email, then tap “Modify Reservation” to reschedule your visit up to 2 hours before showtime for an additional fee.

What if I’m late? Can I still enter the experience?

If you arrive late, we will do our best to get you in as quickly as possible. However, there may be a prolonged wait and admittance is not guaranteed. Guests who arrive on time will be let in first, followed by any latecomers already in our queue.

If we are sold out or have no available showtimes, we can still admit you up to 5 minutes after your entry time, though you may not have the full length of the experience. 

We strongly advise arriving 10-15 minutes early, and choosing a time that suits you and your family.

What are the ticket prices?

Prices for ticketed experiences may change based on day, time and availability. If you are planning to attend in a group, we recommend purchasing all your tickets together.

Do I have to make a reservation or can I buy tickets at the door?

Yes! You can buy your tickets at a CAMP store, however, tickets frequently sell out, especially during peak times, so we recommend reserving your spot in advance on our website! We will not be able to overbook a sold out show time.

Are tickets required for children under 2 to enter an experience?

Children under 2 years old can enjoy free entry with a parent or caregiver to our ticketed themed experiences.

Do you host private events?

We do! Visit to learn more about parties, corporate events, and more!

Do you sell tickets at a group rate?

CAMP is happy to offer reduced ticket prices for parties of 10 or more. The new price will be unlocked automatically when you select 10 or more tickets to any CAMP show.

Please be aware that purchasing group tickets does not guarantee your entire group will go through the Magic Door at the same time. Certain experiences may split entry into smaller groups, especially if any guests in your bunch are running late. But don’t worry! You’ll all be able to enjoy the experience together once you’re inside.

Also, please note that purchasing group tickets is different from a party package — CAMP can only accommodate cakes and goodie bags if you purchase a party package. For more info on CAMP Celebrations, please visit

Can I add tickets to my reservation?

If additional tickets are available during the desired time in, simply purchase more tickets at Your whole group will get to enter and stay together throughout the experience.

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