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Covid-19 FAQ

Families, we are so happy to have you back!. All of our stores are open and welcoming customers safely.

We’ve made some changes to our experience, modified our crafts and activities to ensure the highest safety standards and have routine cleanings in store.

New York stores including Hudson Yards, Brookly, 5th Avenue and Columbus Circle locations along with Connecticut Camp Stores including the South Norwalk location - Children ages 2-12 and unvaccinated adults are required to wear face covering. Vaccinated Adults are recommended to wear face covering but not required. Our counselors are required to wear face coverings.

Texas Camp Stores including the CAMP Dallas location - For Children ages 2-12, Vaccinated Adults and Unvaccinated Adults we recommend face covering but do not require them. Our counselors are required to wear face coverings.

For families who prefer to experience CAMP from home, Camp.com has a large selection of toys and books plus great articles and guides for things to do with your family.

Have more questions, read on or email hi@camp.com.

FAQ

    • Yes! Our experiences behind the magic door are open with safety protocols and guidelines in place to keep high touch surfaces and shared materials sanitized and clean for the safety of our customers.
    • We do! Stop by to purchase and enjoy a signature CAMP craft kit on-site or to-go. You can also sign up for one of our awesome Counselor-led activities. Reserve your spot ahead of time on each store's location page or just walk right in!
    • We have removed restrictions in our stores for general visits and shopping. CAMP can accommodate social distancing on request for our activities and ticketed events in the theater.
    • At some of our stores (South Norwalk, Connecticut and Columbus Circle, New York) we have a tickets reservation system to reserve your spot ahead of time for those customers who wish to do so.
    • We disinfect multi-touch surfaces hourly at all of our stores.
    • We sanitize any shared materials or demos after use.
    • All CAMP locations are fully stocked with PPE equipment such as disposable gloves, masks and hand sanitizing stations.
    • New York stores including Hudson Yards, Brookly, 5th Avenue and Columbus Circle locations along with Connecticut Camp Stores including the South Norwalk location - Children ages 2-12 and unvaccinated adults are required to wear face covering. Vaccinated Adults are recommended to wear face covering but not required. Our counselors are required to wear face coverings.
    • Texas Camp Stores including the CAMP Dallas location - For Children ages 2-12, Vaccinated Adults and Unvaccinated Adults we recommend face covering but do not require them.
    • Our counselors are required to wear face coverings.
    • Please speak with a Counselor regarding any special needs or reach out to hi@camp.com prior to your visit.
    • If you didn’t bring a mask, we have a selection of cute and comfortable CAMP branded masks available for sale in-store.
    • We follow all mandatory protocols and every employee submits a wellness check every day before coming to CAMP. We do temperature checks for our staff and follow all CDC guidelines.
    • Our Counselors are required to maintain social distancing and wear masks at all times.
    • Of course, however, we do not have a stroller check at any of our stores at this time. We just ask that you practice social distancing by staying 6 feet apart from other CAMPers and we will too!
    • Not officially, but if you call any of our stores and pay by phone, one of our Counselors would be happy to run your purchase out to you!
    • We also offer same day delivery within a certain radius of our stores. Ask a Counselor in store or email hi@camp.com to see if we can reach your delivery destination the same day.
    • We sure are! Email hi@camp.com for more information.
    • If you prefer to party from home, book a virtual celebration with CAMP and one of our amazing entertainers. Check out camp.com/celebrate to see the types of celebrations we offer and book your party online.