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Online Orders

Are there limits to the number of items you can buy online?

So that everyone may have the opportunity to purchase popular items, we occasionally limit the quantity an individual and/or household may purchase, identified considering a number of factors, including but not limited to whether the orders are:

  • purchased using the same credit card

  • purchased using the same email address

  • shipped to the same address

  • placed with the same billing address

  • purchased using the same phone number

  • placed from the same IP and/or mobile device

What is CAMP's website disclaimer?

While we make every effort to ensure that all information displayed on is correct, occasionally the image of an item, its description or available quantities may appear different online than in actuality. In our commitment to provide you with the best possible service, we will inform you of any known discrepancies when you place your order or as quickly as possible thereafter. We reserve the right to cancel or modify promotions at any time due to system or typographical error, fraud or other unforeseen problems, and to change prices at any time.

A pre-order item is included in my order. When will the order ship?

If a future date is listed on the page of the item, that will be the approximate date of shipping. Note that all CAMP orders ship in full per fulfillment location. In scenarios where your order contains customized and non-customized merchandise, they ship from separate locations

Can you gift wrap my online order?

We offer a decorative CAMP gift box on select items sold both online and in our stores. When ordering online, we'll display the price of the gift box with the gift details in the shopping cart. Some items can't be placed in a gift box because of their size, weight, or shape. 

Can I include a gift message with my order?

Yes! At check out, you’ll have the option to add a message with your purchase at no additional cost. This will be printed on the packing included in the shipment. Additionally, no prices are shown on the packing slip.

Can I gift wrap only one item in my order?

Gift wrap is applied to your entire order. If you’d like to gift wrap a single item, we recommend purchasing the item in a separate transaction.

How do I return an item I received as a gift?

We accept returns of merchandise in its original packaging or in unworn condition within 30 days following the original purchase date if proof of purchase is provided (such as the packing slip included in shipping).

If you're the gift recipient, we'll process your refund as a CAMP Gift Card after we receive your return. If you're the gift giver, you can receive a refund to the original payment method.

My Shop mobile app displays my order status as "partially delivered" but I've received all items. Is this a mistake?

Certain orders include items that CAMP does not track inventory for (for example, items customized with embroidery) which may result in an order status of "partially fulfilled." If you have received every item from your order, you can consider your order fully fulfilled regardless of label in the Shop app.

My tracking shows delivered, but I don’t have my package.

In some cases, packages may be marked as delivered up to 48 hours before arrival. If you still haven't received your package, please contact us within 30 days of expected delivery and we'll do everything we can to help.

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